Currently we use Royal Mail for all our shipping. 

We aim to deliver your order as soon as possible however during different times of the year our shipping times may vary.

We do not hold much stock and every order is handmade by us, from scratch.

Shipping Time Estimates 

Spring / Summer- 1 - 2 Weeks +

Autumn/ Winter - 2 - 3 Weeks +

Please bear in mind these times are estimates and sometimes things can take less or longer.
( Especially with custom orders including zips etc) 

This may differ for International orders so please do reach out for an estimate on your delivery. 
hellohilaryshounds@gmail.com

When your order has been fulfilled you will receive a tracking number from us/ Royal Mail via email/ text message. 

When ordering from outside of the UK please be aware you may be charged customs upon arrival within your country.
This is not covered by us so please do your research before as to how much it will cost. 

Refunds / Exchanges.

UK

We are happy to offer exchanges on all our standard sized garments, XXS, XS, S, M, L & XL within 21 days of delivery date. 

( This excludes all CUSTOM sized orders, Zipper Options & all Sherpa Items ) 

For custom orders we rely on your exact measurements and will not be able to offer exchange or refund if you take them incorrectly.
We can however potentially offer an alteration service ( with a small extra cost) if we think we can alter your garment.

Please contact us for more information. 

INTERNATIONAL 

We can except exchanges and returns on standard sized items from outside of the UK however you must cover the postage ( on both sides for exchange) 
 ( We would recommend sending tracked as we will not be able to offer a refund until it arrives back with us) 

For custom orders we rely on your exact measurements and will not be able to offer exchange or refund if you take them incorrectly.

Sadly we also cannot offer our alterations service unless you are prepared to cover both shipping charges.